Refund Policy

PENDING owner approval

Two free redos

Not happy with your portrait? Use the redo button on your private order page and tell us what to change. You get up to 2 free redos per order.

Still not happy? Full refund

If you are still not happy after 2 redos, we refund you in full. No questions beyond what's needed to find your order.

Other cases

• We can't deliver (for example, the images can't be used): full refund.
• Order cancelled before we start: full refund. TO CONFIRM
• Refund requests must be made within 28 days of payment, so that redos and any refund can be completed within our payment provider's 30-day refund limit. TO CONFIRM

How refunds are paid

Refunds go back to your original payment method through Dodo Payments. Timing depends on your bank, usually PLACEHOLDER business days. TO CONFIRM

Questions? Email PLACEHOLDER email. Please contact us before opening a dispute with your bank — we can usually fix it faster.

Source: legal-drafts (draft, not lawyer-reviewed)